Privacy & Cookie Policy

Zental Website Privacy Policy

Introduction

Welcome to the Zental Surgeries Ltd (Zental) privacy notice. Zental respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

This privacy notice is provided in a layered format, so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.

Contents

Introduction

1. Important information and who we are
1.2 Purpose of this privacy notice
1.3 Controller
1.4 Contact details
1.5 Changes to the privacy notice and your duty to inform us of changes
1.6 Third-party links
2. The data we collect about you
2.2 If you fail to provide personal data
3. How is your personal data collected?
4. How we use your personal data
4.2 Purposes for which we will use your personal data
4.3 Marketing
4.4 Promotional offers from us
4.5 Third-party marketing
4.6 Opting out
4.7 Cookies
4.8 Change of purpose
5. Disclosures of your personal data
6. International transfers
7. Data security
8. Data retention
8.2 How long will you use my personal data for?
9. Your legal rights
9.2 No fee usually required
9.3 What we may need from you
9.4 Time limit to respond
10. Glossary
10.2 Lawful basis
10.3 Third parties
11. Your legal rights
12. Cookies notice

1. Important information and who we are

1.2 Purpose of this privacy notice

This privacy notice aims to give you information on how Zental collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter or request information on our services.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

1.3 Controller

Zental: is the controller and responsible for your personal data (collectively referred to as [“COMPANY”], “we”, “us” or “our” in this privacy notice).

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.

1.4 Contact details

Our full details are:

Full name of legal entity: Zental Surgeries Ltd

Email address: hello@zental.uk

Postal address: 24 Old Bond Street, Mayfair, London W1S 4AP

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

1.5 Changes to the privacy notice and your duty to inform us of changes

This version was last updated on 7/12/2018

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

The Zental website www.zental.uk may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity data includes first name, last name, username or similar identifier, title and job title.
  • Contact data includes postal address, email address and telephone numbers.
  • Technical data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
  • Profile data includes your interests, preferences, feedback and survey responses.
  • Usage data includes information about how you use our website, products and services.
  • Marketing and communications data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

2.2 If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your identity and contact data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
    – apply for services;
    – subscribe to our service or publications;
    – request marketing to be sent to you; or
    – give us some feedback.
  • Automated technologies or interactions. As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive technical data about you if you visit other websites employing our cookies. Please see our cookies notice.
  • Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
    – Technical data from the following parties:
    a. analytics providers such as Google based outside the EU; and
    b. advertising networks and events based inside the EU.
    – Identity and contact data from data brokers or aggregators such as event managers and marketing lead providers based inside the EU.
    – Identity and contact data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.

4. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email, text message or postage. You have the right to withdraw consent to marketing at any time by contacting us at hello@zental.uk.

4.2 Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us at hello@zental.uk if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new customer (a) Identity (b) Contact Performance of a contract with you
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey
(a) Identity (b) Contact (c) Profile (d) Marketing and Communications (a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity (b) Contact (c) Technical (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (a) Identity (b) Contact (c) Profile (d) Usage
(e) Marketing and Communications (f) Technical
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences (a) Technical (b) Usage Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile Necessary for our legitimate interests (to develop our products/services and grow our business)

4.3 Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

4.4 Promotional offers from us

We may use your identity, contact, technical, usage and profile data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or if you provided us with your details when you subscribe for news and updates, in each case, you have not opted out of receiving that marketing.

4.5 Third-party marketing

We will get your express opt-in consent before we share your personal data with any company outside of Zental for marketing purposes.

4.6 Opting out

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at hello@zental.uk.

4.7 Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly. For more information about the cookies we use, please see cookies notice.

4.8 Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at hello@zental.uk.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Disclosures of your personal data

We may have to share your personal data with the parties set out below for the purposes set out in the glossary section, this includes:

  • Internal third parties;
  • External third parties; or
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International transfers

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
  • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
  • Where we use providers based in the United States of America, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the United States of America. For further details, see European Commission: EU-US Privacy Shield.

Please contact us at hello@zental.uk if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

7. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data retention

8.2 How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances you can ask us to delete your data: see request erasure below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on Your legal rights below to find out more about these rights:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us at hello@zental.uk.

9.2 No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

9.3 What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

9.4 Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. Glossary

10.2 Lawful basis

Legitimate interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us at hello@zental.uk.

Performance of contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

10.3 Third parties

Internal third parties

Other companies in the business acting as joint controllers or processors, who are based in the EU and provide IT and system administration services and leadership reporting.

External third parties

  • Service providers acting as processors based in the United Kingdom who provide IT and system administration services.
  • Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.
  • HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

12. Cookies notice

This Cookies notice applies to our website www.zental.uk, all branded pages on third party platforms and applications accessed or used through such websites or third-party platforms (the “Sites”), which are operated by or on behalf of Zental (“we”, “us”, “our”).

BY USING OUR SITES, YOU ARE CONSENTING TO OUR USE OF COOKIES IN ACCORDANCE WITH THIS COOKIES NOTICE.

What is a cookie? A cookie is a small text file stored by your web browser on your computer or mobile device. Some cookies are essential for the Sites to work and help us provide you with relevant information. They also allow us to recognise your computer (but not specifically who is using it) when you access our Sites and to improve the usability and performance of our Sites.

What do we use cookies for? We use cookies to compile anonymous, aggregated statistics that allow us to understand how people use our sites and to help us improve their structure and content. We cannot identify you personally from this information.

Cookie Name/Title Purpose
Google Analytics (__utma,
__utmb, __utmc, __utmz)
Google set a number of cookies on pages which include a Google Map. These cookies measure the number and behaviour of Google Maps users.
Google Maps (SID, SAPISID, APISID, SSID, HSID, NID, PREF) These cookies are used to collect information about how visitors use our Sites. The information includes the time of the current visit, whether you have been to the Site before and what website referred you here. We use this information to estimate our audience size and usage pattern, so that we can improve our Sites by understanding how people use them.

Click here for further information from Google on Google Analytics and your privacy.

Turning off and deleting cookies. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. If you select this setting you may be unable to access certain parts of our sites. Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies when you access our sites. If you use different devices to view and access our sites (for example, your computer, smart phone, tablet etc.) you will need to ensure that each browser on each device is adjusted to suit your cookie preferences.
If you disable the cookies that we use this may impact your experience while on the sites.

Changes to this notice. We may revise this cookies notice from time to time. Any changes we may make to our cookies notice in the future will be posted on this page.

Contact us. Questions, comments and requests regarding this cookies notice are welcomed. Please contact us at hello@zental.uk

(5.0 of 5) - 62 Reviews
(5.0 of 5) - 62 Reviews
October 9, 2019
mk
5/ 5stars
I would highly recommend Zental to all my friends and family. I've been treated by both Dr Kassim and Dr Hadad, both very knowledgeable, professional and ensured all my needs were met. I received the very best care. Very nice and attentive reception team too!
Source: Google
September 18, 2019
M
5/ 5stars
I was satisfied by the great dental service. The staff was very lovely and friendly.
Source: Google
September 18, 2019
KC
5/ 5stars
After having trouble with every dentist that ever touched my teeth , it was with great apprehension that I started to enquire about implants . I had a couple of consults with different places but the moment I walked into Zental, Dr Ishaan made me feel so at ease.Everything was explained so clearly and he’s so down to Earth all my worries slipped away. I was worried about the actual procedure but I felt no pain and everything went so smoothly . If I had any concerns or worries , Dr Ihsaan was always contactable to answer my questions .I am now the proud own of my first implant and am planning a second . The whole team are amazing and I’m actually looking forward to going back to get my teeth done . Thank you Zental
Source: Google
September 17, 2019
SM
5/ 5stars
I have had the pleasure of visiting Had and his wonderful team on several occasions and it has always been a very relaxed atmosphere! Always made to feel welcome and treated with the upmost respect! I look forward to the next visit!
Source: Google
September 9, 2019
NH
5/ 5stars
Stumbled onto Zental online and booked in for my first Invisalign consultation not really expecting anything special. However when I first came in and saw the practice I was really impressed. The decor and aura of the place is really like a 5 star spa, it feels luxurious and very clean and calm. There’s not a single staff member which comes across stand-offish, rude or blunt. They’re all so genuinely kind and helpful. I see Dr Mira and I don’t think I could ask for a better dentist. Her standard of care is top class, she’s informative, an excellent communicator and genuinely a lovely person too. I never used to consider going to the dentist before Zental as anything but a responsibility, but now it feels like a pleasurable experience. I would completely recommend this place to anyone and everyone. It’s a very special and wonderful practice.
Source: Google
September 3, 2019
5/ 5stars
The most pleasant and non-painful method of tooth extraction. It's worth every penny
August 11, 2019
AM
5/ 5stars
Very comfortable environment (almost feels like walking into a spa) and as someone who used to hate going to the dentist I can honestly say I look forward to coming ! I usually get nervous waiting in the waiting room but they offered me something to drink straight away and put me at ease. I saw Mira who is a wonderful dentist, calm and polite, very professional, I wholeheartedly recommend seeing her! At no point did I feel coerced into having any treatments I didn’t want or unnecessary fillings (the usual things that get pushed on you at dentists). My teeth were cleaned really well, Mira is very gentle so it wasn’t painful and overall I wouldn’t hesitate to go back.
Source: Google
August 9, 2019
5/ 5stars
Very comfortable environment and as someone who used to hate going to the dentist I can honestly say I look forward to coming ! Mira is a wonderful dentist, calm and polite I wholeheartedly recommend seeing her!
August 5, 2019
5/ 5stars
August 5, 2019
5/ 5stars
Very nice experience overall
August 5, 2019
II
5/ 5stars
Source: Google
August 5, 2019
LR
5/ 5stars
Source: Google
August 1, 2019
BP
5/ 5stars
From the first moment you walk into the surgery you feel at ease and are welcomed in reception. For the last few years I have seen many dentists but was not happy with any of them. However, finally I have found the right dental surgery. I was treated here by Manish at a hygienist visit and I also started my dental implant treatment by Ihsaan and just had my bone grafting and I cannot praise them enough for their care and professionalism. Both dentists explain to you all the procedures and reassure you of everything before and during any procedures. Even after I had the surgery Ihsaan call me in the evening to make sure that I was OK - a little gesture that you would never expect but very welcome.The staff are extremely friendly and helpful. I highly recommend this clnic.
Source: Google
July 31, 2019
5/ 5stars
Amazing service from phone call to work done. Would highly recommend
July 27, 2019
5/ 5stars
Everybody was wonderful, excellent first class service
July 27, 2019
5/ 5stars
Brilliant teeth now..I can actually open my mouth and smile widely now, instead of my perfected art of smiling without showing bad teeth. Lovely, clean and calm environment. My dentist, Mohamed achieved a great smile from me, which has been unattainable for years. I like the subtle and gentle nudge to do the right thing to maintain good teeth...
July 27, 2019
5/ 5stars
Best dentist experience I have had in many years. I've always avoided going to the dentist but after finding this place, it puts you at ease. All the staff here are so friendly and amazing and always ensure that I am doing okay during and after treatments. 100% recommend coming here for your treatments.
July 27, 2019
5/ 5stars
The experience was wonderful. The reception staff at the front desk were very friendly and welcoming. My Doctor Rick Morgan was very professional, approachable and listened to my concerns and did my first cleaning very meticulously without making me feel uncomfortable at all during the whole time. He clearly explained the options and made me feel empowered to be able to decide what I could choose going forward Totally recommend very relaxing atmosphere.
July 22, 2019
5/ 5stars
The most thorough check-up I've ever had - and in spite of my nerves, the staff were able to put me at ease throughout the process.
July 16, 2019
5/ 5stars
Very professional and all staff are extremely friendly . Very happy with the result with invisalign. Particular thank you to Rick who was excellent. Thank you.
July 11, 2019
5/ 5stars
July 10, 2019
5/ 5stars
Exceptional treatment consultation and overall experience. Friendly and welcoming staff, very accommodating and professional. Dr Mohammed and his dental staff have an outstanding and professional attitude toward their patients. Disabled facilities available which we needed upon arrival and when leaving the practice. Calming and tranquil atmosphere all over the practice, which feels like a sanctuary away from the outside world. I'm happy to recommend this practice to everyone.
July 9, 2019
5/ 5stars
Efficient, friendly and very professional service from the very start. Highly recommend.
July 6, 2019
4/ 5stars
Very good experience
July 1, 2019
5/ 5stars
Best dentist experience I have ever had. Very thorough and in depth. I felt as though I am in very capable hands, Natasha is lovely and very calming. Reception staff are also extremely friendly and welcoming. The atmosphere and building is gorgeous and extremely relaxing. Will definitely be sticking with this dentist and will be recommending it to all family and friends A*
July 1, 2019
RA
5/ 5stars
Best dentist experience I have ever had. Very thorough and in depth. I felt as though I am in very capable hands, Dr Natasha Sims is lovely, very knowledgeable and very calming. Daniela, the patient care Co-Ordinator is also extremely friendly, helpful and welcoming. The atmosphere and building is gorgeous and extremely relaxing. Will definitely be sticking with this dentist and will be recommending it to all family and friends A*
Source: Google
June 27, 2019
5/ 5stars
Danish and staff made me feel very comfortable. Very friendly staff and warm atmosphere.
June 27, 2019
5/ 5stars
Fantastic
June 25, 2019
5/ 5stars
I am a new client to Zental, and I would highly recommend this practice for the care and attention provided by all members of staff, I have been put at ease and have had all my treatment plan carefully explained. I would highly recommend.
June 22, 2019
5/ 5stars
Excellent, professional treatment. Natasha and team and reception staff included all completely top class, work to high standards and manage to make the whole experience enjoyable as well as clinically completely satisfactory. I found my zoom whitening and all dental treatment to date absolutely brilliant and because I had complete trust in Natasha and the clinic I was able to relax throughout. This is the clinic I have been waiting to find for years.
June 19, 2019
5/ 5stars
Excellent service and very friendly staff
June 19, 2019
5/ 5stars
As always it was dental treatment that felt like being at the spa, 1st rate
June 19, 2019
ezs
5/ 5stars
As always it was dental treatment that felt like being at the spa, 1st rate, almost fell asleep in the chair for the second time......unheard of at the dentist.....be prepared for pleasure, polish and perfection
Source: Google
Responded on March 17, 2019
Thank you Eiman for visiting us at Zental. We are delighted to read your feedback. Our vision for Zental was to create a relaxing and serene environment not typically found in the healthcare space. Our obsession for detail led us to engineer every step of the patient journey with upmost comfort, professionalism and value for money in mind. We are so proud that we were able to deliver this to you and sincerely thank you for trusting us with your healthcare needs. We hope to see you again very soon!
Zental Dental Barnet Management Practice Manager
June 18, 2019
5/ 5stars
I have been made to feel extremely welcome here at Zental and the staff have all been very informative and friendly. I do not feel that any improvements need to be made.
June 15, 2019
5/ 5stars
June 15, 2019
5/ 5stars
I had a very good experience! Lovely people, patient and made me feel very relaxed. Would highly recommend .
June 15, 2019
5/ 5stars
The clinic and staff are amazing at zental. So friendly and helpful. The service was excellent and I was made feel at ease throughout. Really recommend zental and will be back very soon for more treatments.
June 15, 2019
5/ 5stars
I cannot fault Zental at all. I was able to get an appointment the day before. The staff are polite and professional and inside the Dental Surgery is beautiful. Not to mention the treatment - definitely would reccomend.
June 15, 2019
5/ 5stars
Friendly and professional service, and a beautifully zen environment that makes treatment relaxing. Thank you.
June 11, 2019
5/ 5stars
Fantastic reception. Felt so much at ease from start to finish. The dentist and staff cleaned my teeth with care and absolute tenderness. The ambiance is so warm, you feel like you are in a 5 star hotel with a 5 star treatment. Well done Zental. Will highly recommend. Will definitely be back.
June 11, 2019
5/ 5stars
The service was fantastic, from the reception to the actual work. The dentist was very gentle and demonstrated a high level of professionalism. The surgery is very clean and welcoming with a zen feel to it. I would certainly be back again for more work. Good JOB!
June 11, 2019
5/ 5stars
Very friendly and helpful receptionists and staff, would definitely recommend
June 6, 2019
5/ 5stars
Very thorough and approachable
June 6, 2019
5/ 5stars
Excellent service
June 6, 2019
5/ 5stars
Very friendly and helpful. Gave all information on treatment plans.
June 6, 2019
KB
5/ 5stars
If you are looking for good dentist and attention to details Zental is a place to go.Well let's start from that in a past my dental experience wasn't good that is why this time I did some research on internet.My 1 and 2 top teeth needed a treatment. After searching through internet I found Zental. They have practice 2h away from where I leave but because all reviews where positive I decided to travel that far. And that was very good decision. All staff is so lovely the atmosphere very chilled. When you are waiting for treatment you feel like you are waiting for spa. Today we could only do my no2 tooth which one is looking like my own one. Next week I'm going back there to do my no1. In 2 visits so far they made me change my thinking about dentists. I will definitely recommend them to anyone that needs get a job done. Thank you to the team x
Source: Google
Responded on June 12, 2019
Thank you Klaudia for visiting us at Zental. We are delighted you enjoyed your experience with us and thank you for your kind words. At Zental, one of our aims is to make visiting the dentist a positive experience and are delighted to read that we managed to deliver this to you. We are humbled that you travel 2 hours to visit us, thank you ever so much! We hope to see you again very soon!
Zental Dental Barnet Management Practice Manager
June 6, 2019
ST
5/ 5stars
Very friendly and helpful. Gave all information on treatment plans.
Source: Google
Responded on June 12, 2019
Thank you Sharon for visiting us at Zental. We are delighted that you enjoyed the experience and grateful you took the time to write this kind review. We sincerely thank you for trusting us with your healthcare needs and hope to see you again very soon!
Zental Dental Barnet Management Practice Manager
June 4, 2019
5/ 5stars
Very good very welcoming good services I feel confident in the staff and practice
June 1, 2019
5/ 5stars
The inisible braces are great. Zental are really professional and welcoming, highly recommend ...thank you.
June 1, 2019
5/ 5stars
I couldn't be happier with the service I received at Zental. The staff are extremely professional and polite and all aspects of the treatment are explained clearly. The Enlighten treatment was straightforward to administer at home and the in chair treatment was quick and effective. I experienced no sensitivity in my teeth which was one of the things I was worried about.
June 1, 2019
SM
5/ 5stars
The inisible braces are great. Zental are really professional and welcoming, highly recommend ...thank you.
Source: Google
Responded on June 12, 2019
Thank you Sharon for visiting us at Zental. We are delighted that you enjoyed the experience and grateful you took the time to write us this kind review. Invisalign is a leading brand of orthodontic treatment, which we specialise in at Zental. Dr Rick and the Zental team very much look forward to welcoming you again very soon!
Zental Dental Barnet Management Practice Manager
May 28, 2019
5/ 5stars
Amazing
May 15, 2019
MA
5/ 5stars
I usually avoid going to the dentist unless it’s absolutely vital, I get so much anxiety! so I was looking for a way I can overcome this problem.. I found Zental, their website seemed different so I gave it a try, and now I don’t think twice before booking an appointment. It’s not really just one thing that makes them different. But, overall, they’re nice, I felt they genuinely care, the atmosphere is lovely and zen you just feel at ease, and their prices are suprisingly super affordable, whilst the dentists are sooo much better than what I experienced elsewhere. Deffo worth a try. Also whilst you’re there, try their herbal tea (the one with mint) it’s so relaxing
Source: Google
Responded on June 12, 2019
Thank you Mashael for visiting us at Zental. We are delighted that you enjoyed the experience and grateful you took the time to write us this kind review. We very much look forward to welcoming you again very soon!
Zental Dental Barnet Management Practice Manager
May 13, 2019
AU
5/ 5stars
I had a lovely experience at Zental. The reception was very walm and the atmosphere is one to marvel at...it feels heavenly and would be a great distraction for kids. My dentist was wonderful and very Zen. She was calm in her approach and explained what dental work was necessary for treatment. Everything is transparent which is what I valued most about Zental. Thank you.
Source: Google
Responded on June 12, 2019
Thank you Aalia for visiting us at Zental. Your support is much appreciated, we are delighted you chose Zental to be your dentist. It is always a pleasure to welcome you back and we are delighted you feel the environment is conducive to adults and children. We look forward to your return visit very soon.
Zental Dental Barnet Management Practice Manager
May 12, 2019
HA
5/ 5stars
Amazing treatment with Dr Zohaib. He made me feel so calm, especially as I felt this overwhelming fear he calmed me down very quickly and spoke to me clearly making me aware of exactly what he was going to do. I wouldn’t trust anyone but Dr Zohaib he’s so gifted. I feel my results look natural and the enhancement he has made gives me great confidence. I’ve already booked my next visit. Thank you Zental for the whole experience such a pretty practice! Special shout out to Daniela at reception who helped me stay calm and is extremely welcoming.
Source: Google
Responded on June 12, 2019
Thank you Huda for visiting us at Zental. We are delighted that you enjoyed the experience and grateful you took the time to write us this kind review. We very much look forward to welcoming you again very soon!
Zental Dental Barnet Management Practice Manager
May 12, 2019
sh
5/ 5stars
I had some dental implants done by the dental surgeon. I was told it was to be a difficult procedure as I needed a sinus lift and teeth removing. Everything was explained clearly and the procedure went very well with very little pain experienced. Highly recommended!
Source: Google
Responded on June 12, 2019
Thank you Selma for visiting us at Zental. We are delighted that you enjoyed the experience and grateful you took the time to write us this kind review. Dr Ihsaan thoroughly enjoyed looking after you. We very much look forward to welcoming you again very soon!
Zental Dental Barnet Management Practice Manager
March 27, 2019
BO
5/ 5stars
Really pleased with reception and dentist. Fabulous and relaxing facility. Will be returning. well done!!!
Source: Google
Responded on May 13, 2019
Thank you Bola for visiting us at Zental. We are delighted that you enjoyed the experience. We are grateful you took the time to write us this kind review and we very much look forward to receiving you again very soon!
Zental Dental Barnet Management Practice Manager
March 17, 2019
MVS
5/ 5stars
Super pro dentist, I have problematic teeth, very good solutions proposed and not pushy on business. Lovely receptionist, you get offered drinks, beautiful decor, tres chic! Almost like going to the dentist now, very different experience from usual dentist experience in the UK. Also very patient with children!!!!
Source: Google
Responded on May 13, 2019
Thank you Muriel for visiting us at Zental. We are delighted you enjoyed your experience with us and thank you for your kind words. At Zental, one of our aims is to positively bring change to peoples perception of dentists. We not only set out to create a Zen environment, but believe in best practice that includes providing the best possible advice to patients. We thank you for trusting us with your family dentistry and hope to see you again very soon!
Zental Dental Barnet Management Practice Manager
February 17, 2019
MM
5/ 5stars
One of the best dentist and office in town! Everything is explained and consideration of patient is excellent. Highly recommend Zental Dental and Dr Ihsaan.
Source: Google
Responded on March 17, 2019
Thank you Mehnaz for visiting us at Zental. Dr Ihsaan and the Zental team were delighted to receive your feedback, we appreciate your visit and hope to see you again very soon!
Zental Dental Barnet Management Practice Manager
February 17, 2019
ms
5/ 5stars
Zental is without a doubt the most enjoyable and relaxing practice I’ve been to. From the moment you walk in, you are welcomed and made to feel at ease. The staff are extremely friendly and helpful. Dr. Kassam was skilled, informative and explained everything thoroughly. From booking my appointment to the consultation, it was overall an excellent experience. I have been really impressed with both the professionalism and the level of customer service received from everyone. I can highly recommend Zental.
Source: Google
Responded on March 17, 2019
Thank you Marloes for visiting us at Zental. Dr Kassam and the Zental team were delighted to receive your feedback, we appreciate you putting your trust in us. We hope to see you again very soon!
Zental Dental Barnet Management Practice Manager
January 17, 2019
MS
5/ 5stars
Fantastic experience - attention to detail is second to none and the time taken and care shown was exceptional.
Source: Google
Responded on March 17, 2019
Thank you Martin for visiting us at Zental. We are delighted you enjoyed your experience with us and sincerely appreciate your feedback. We hope to see you again very soon!
Zental Dental Barnet Management Practice Manager
January 17, 2019
TG
5/ 5stars
I second that last review, absolute tip top service and attention to detail. These guys really know where their towels are when it comes to dentistry.
Source: Google
Responded on March 17, 2019
Thank you Tim for visiting us at Zental. We really enjoyed looking after you and cannot express how grateful we are for your trust in us and kind feedback. We hope to see you again very soon!
Zental Dental Barnet Management Practice Manager
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